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Does RCS offer Holiday Service?

Yes, RCS does deliver on holidays in the following cities: Karachi, Hyderabad, Sukkur, Quetta, Multan, Faisalabad, Lahore, Sialkot, Gujranwala, Islamabad, Rawalpindi, and Peshawar. For further details, chat with a live agent via our ‘Talk to us’ tool or please call us at +92 3-111-555-236.

In case a shipment is lost, will RCS be liable to give us the market value of the good that has been lost?

If the shipment is insured then yes, RCS is liable to pay the market value of the lost shipment. If the shipment is not insured, then the liability of RCS is limited as mentioned in the terms & conditions of carriage.

What happens if the consignee is not available at home/delivery address?

If the consignee is not available at the given address, our courier will deliver the shipment to a person who is available and will take down the signatures and relation of that person to the consignee. In case no one is available at the given address or if the address is closed, our courier would leave a message card for the consignee. After coordinating with the consignee, our courier will make a second attempt the following day. However, certain sensitive shipments governed by shipper regulations can only be received either by consignee or his/her blood relative at given address.

How much does RCS charge as insurance for high value goods?

Commodity-wide insurance rates vary, ranging from 0.5% to 2% of declared value of goods.

How can I claim for my shipment?

All claims for domestic shipments must be submitted in writing to RCS within thirty (30) days from the date that RCS accepted the shipment, failing which RCS shall have no liability whatsoever.

Does RCS provide delivery details for all shipments?

RCS provides delivery details for all domestic shipments. For international shipments RCS provides delivery status only for major destinations. For areas which are on-forwarded through various means or delivered by third party, delivery details will not be available.

When will my shipment arrive?

Your shipment will delivered at your door step with _in 4-5 working days

Which RCS Express Centres are close to my location?

You can find out your nearest RCS Express Centre by simply selecting ‘Locations’’ under Quick Start menu on the homepage.
For all other queries, live chat with us using our ‘Talk to us’ tool or call us on +92 3-111-555-236.

How can I track a shipment?

RCS provides the following options for you to track your shipments:
1. Web Tracking
2. Chat with a live agent using ‘CHAT BOX’ tool
• Call 111-555-236 or Email us at

What will my detailed tracking response tell me?

Your detailed tracking response will list the following information:
1. Tracking number
2. Delivery status
3. Delivery date and time
4. Location where the shipment was delivered
5. Date on which the shipment was shipped or billed
6. Type of RCS service used to deliver the shipment
7. Shipment weight.

How long will an email response take?

A tracking response will be promptly returned to you by e-mail within 24 hours.

How can I get in touch for any queries or customer support?

You can email us at, live chat with us through the ‘CHAT BOX’ tool or call us at +92 3-111-555-236.

How can I get in touch with you through social media?

You can send your queries through the following channels:

What payment methods can I use with RCS?

A RCS account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by cash or credit card.

What is the maximum size of package I can send?

Due to the size of the door openings on our vans and planes, we ask that a shipment does not exceed 120 cm in dimension. We will be pleased to advise and arrange carriage of any larger items for you. In addition, for the safety of our couriers, we require notification of shipments over 50kg in weight.

How can I get in touch for any queries or customer support?

You can email us at live chat with us through the ‘Talk To Us’ tool or call us at +92 3-111-444-936.

How can I get in touch with you through social media?

You can send your queries through the following channels